At Torvianne, we offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn and unused
- With original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at:
support@torvianne.com
Once your return request is approved, we will provide you with detailed instructions, including the return address and shipping process.
Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and provide an appropriate resolution in accordance with applicable Canadian consumer protection laws.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
If you have any questions about a product before purchasing, please contact us at:
support@torvianne.com
Exchanges
The fastest way to exchange an item is to return the original item (if eligible).
Once your return is approved, you may place a new order for the desired item.
Refunds
After receiving and inspecting your return, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@torvianne.com
Contact Information
Store Name: Torvianne
Address:
617 10 St
Wainwright, Alberta, T9W 1P2
Canada
Phone: +1 647 367 7621
Email: support@torvianne.com
Business Hours:
Monday to Friday | 9:00 AM – 5:00 PM (GMT-5)
Weekends | Closed
We strive to respond to all inquiries within 1–2 business days.