FAQ

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. Items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

To request a return, please contact us at support@torvianne.com. If your request is approved, we will send you the return instructions.

Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds are issued to your original payment method within up to 10 business days.

Yes. We offer free shipping on all orders within Canada, with no minimum purchase required.

Orders are usually processed within 2 to 3 business days. After processing, delivery generally takes 4 to 9 business days. The total estimated delivery time is 6 to 12 business days.

If your package is lost or arrives damaged, please contact us as soon as possible at support@torvianne.com. We will work with the carrier to resolve the issue promptly.

We currently accept American Express, Visa, Mastercard, and Discover. All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Yes. Our website uses SSL encryption to protect your data. Payments are processed through secure third-party providers that comply with PCI DSS security standards. We do not store your full credit card number.

No. We do not sell, rent, or trade your personal information. Your data may only be shared with trusted service providers such as payment processors, shipping carriers, hosting providers, and analytics partners when necessary to operate our services.

You can contact our customer support team by email at support@torvianne.com or by phone at +1 647 367 7621. Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT-5).