Last updated: March 19, 2026
At Torvianne, we are proud to serve customers across Canada with reliable and efficient shipping services.
Please review the information below to understand how your order will be delivered.
1. General Information
We currently ship within Canada only.
Shipping options, delivery times, and conditions may vary depending on your province and the size or weight of your order.
2. Processing Time
Orders are typically processed within 2 to 3 business days (Monday to Friday), excluding weekends and public holidays.
During high-demand periods or promotions, processing times may be slightly extended. If so, we will notify you.
3. Shipping Costs
Free Shipping – We offer free shipping on all orders within Canada, with no minimum purchase required.
4. Estimated Delivery Times
Once your order has been processed:
- Processing time: 2–3 business days
- Transit time: 4–9 business days
- Total estimated delivery time: 6–12 business days
- Order cut-off time: 5:00 PM (EST / GMT-5)
⚠️ Delivery times are estimates only and may be affected by carriers, remote locations, or weather conditions beyond our control.
5. Shipping Restrictions
We do not ship to:
- P.O. Boxes
- Military addresses
- Locations where carriers are unable to deliver
Some remote areas may experience longer delivery times.
6. Failed Delivery or Returned Packages
If delivery fails due to an incorrect address or unsuccessful delivery attempts, the package may be returned to us.
In such cases, we will contact you to arrange reshipment.
Additional shipping fees may apply if the issue is due to incorrect information provided at checkout.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
We will work with the carrier to resolve the issue promptly.
8. Policy Updates
We may update this Shipping Policy at any time to improve our services or comply with legal requirements.
Contact Information
Store Name: Torvianne
Address:
617 10 St
Wainwright, Alberta, T9W 1P2
Canada
Phone: +1 647 367 7621
Email: support@torvianne.com
Business Hours:
Monday to Friday | 9:00 AM – 5:00 PM (GMT-5)
Weekends | Closed
We strive to respond to all inquiries within 1–2 business days.