Last updated: March 19, 2026
Torvianne operates this website and online store, including all information, content, features, tools, products, and services (the “Services”).
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, or make a purchase.
Our website is powered by WooCommerce and hosted by o2switch.
In the event of any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall prevail with respect to personal information.
By using our Services, you agree to the collection and use of your information in accordance with this policy.
Personal Information We Collect
“Personal information” means any information that can identify you directly or indirectly.
We may collect the following categories:
Contact Information
- Full name
- Billing and shipping address
- Email address
- Phone number
Payment Information
- Payment details processed securely by third-party providers
- We do not store full credit card numbers
Account Information
- Username
- Password
- Order history
Transactional Information
- Products viewed
- Items added to cart
- Purchase history
- Returns or exchanges
Device and Usage Information
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of access
Cookies and Similar Technologies
- See section below for more details
Communications
- Messages sent to customer service
- Reviews or comments submitted
How We Collect Information
We collect personal information:
- Directly from you (orders, account creation, contact forms)
- Automatically through cookies and analytics tools
- From service providers (payment processors, shipping providers, hosting services, etc.)
How We Use Your Personal Information
Order Management
- Process payments
- Ship orders
- Provide order confirmations and tracking
- Manage returns and refunds
Improving Our Services
- Analyze website performance
- Improve user experience
- Develop new products and features
Marketing and Communication
- Send promotional emails (only with your consent)
- Respond to your inquiries
- Provide customer support
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
- Verify transactions
- Detect and prevent fraud
- Protect our website and customers
Legal Compliance
- Comply with applicable Canadian laws
- Respond to lawful requests from authorities
Sharing of Personal Information
We may share your information with:
Service Providers
- Payment processors
- Shipping carriers
- Hosting provider (o2switch)
- Analytics providers
These partners only receive the information necessary to perform their services.
Legal Authorities
- When required by law or to protect our rights
We do not sell your personal information.
Cookies
We use cookies to:
- Ensure proper website functionality
- Remember your preferences
- Analyze traffic
- Improve marketing performance
You can modify your browser settings to refuse cookies.
Data Security
We implement reasonable technical and organizational measures to protect your personal information.
However, no system is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights (Canada)
Depending on your province, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise your rights, contact us at:
support@torvianne.com
We may need to verify your identity before processing your request.
Children’s Privacy
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
International Transfers
Your information may be processed outside of Canada if required by our service providers.
We take reasonable measures to ensure an adequate level of data protection.
Changes to This Policy
We may update this Privacy Policy at any time.
The updated version will be indicated by the revised “Last updated” date.
Your continued use of our Services constitutes acceptance of any changes.
Contact Information
Store Name: Torvianne
Address:
617 10 St
Wainwright, Alberta, T9W 1P2
Canada
Phone: +1 647 367 7621
Email: support@torvianne.com
Business Hours:
Monday to Friday | 9:00 AM – 5:00 PM (GMT-5)
Weekends | Closed
We strive to respond to all inquiries within 1–2 business days.